Privacy Policy

01 Information We Collect

When you fill out a contact form, request a quote, subscribe to our newsletter, register for a B2B account, or correspond with us via email or phone, we may collect your name, business name, email address, phone number, mailing address, designation or job title, GST identification number (for business accounts), and any other information you voluntarily provide in the body of your message or enquiry.

When you browse our Website, our servers and analytics tools may automatically collect certain technical data, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, date and time of access, and device identifiers. We use cookies and similar tracking technologies to facilitate this collection. Please see Section 5 (Cookies) below for more detail.

We may receive information about you from business partners, trade directories, industry platforms, or publicly available sources, solely for the purpose of facilitating legitimate B2B communications and partnerships.

02 How We Use Your Information

We use the personal information we collect for the following purposes: to respond to your enquiries and provide customer or partner support; to process and fulfil B2B orders, sample requests, and quotations; to send you newsletters, product updates, and marketing communications (only where you have opted in or where we have a legitimate interest to do so); to improve and optimise our Website, products, and services; to comply with legal obligations and enforce our terms; and to detect, prevent, and address fraud, security issues, or technical problems.

03 Legal Basis for Processing

We process your personal data on one or more of the following legal bases: your consent (e.g., when you subscribe to our newsletter); the performance of a contract or pre-contractual steps (e.g., processing a quotation request); our legitimate business interests (e.g., improving our services, marketing to existing B2B contacts); and compliance with legal obligations under Indian law.

04 Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us with website hosting, email delivery, analytics, and payment processing, provided they are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

05 Cookies and Tracking Technologies

Our Website uses cookies — small text files placed on your device — to enhance your browsing experience, remember your preferences, and gather analytical data. We use strictly necessary cookies (required for the Website to function), analytics cookies (to understand traffic patterns and improve our site, e.g., Google Analytics), and functional cookies (to remember your preferences such as language or region). You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

06 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. B2B account and transaction records are retained for a minimum of eight years to comply with Indian taxation and corporate law requirements. Marketing contact data is retained until you withdraw consent or unsubscribe. Once data is no longer required, it is securely deleted or anonymised.

07 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls and role-based permissions, regular security assessments, and secure hosting infrastructure. While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

08 Your Rights

Under applicable Indian data protection laws, including the DPDP Act, 2023, you have the right to access the personal data we hold about you; to request correction of inaccurate or incomplete data; to withdraw consent at any time (where processing is based on consent); to request erasure of your personal data, subject to legal retention requirements; and to nominate another individual to exercise your rights in the event of your death or incapacity. To exercise any of these rights, please contact us using the details provided in Section 11.

09 Third-Party Links

Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

11 Contact Us